Troubleshooting & FAQ
Symptom-first fixes for the problems merchants actually hit, covering the player, delivery, checkout consent, and plan limits.
Every article here follows the same shape: the symptom you see, the cause behind it, and the fix, with links into the deep-dive page for the feature involved.
Many problems announce themselves as order statuses, so when in doubt, start at your order list: the status column (On hold, Missing audio, Email missing) usually names the problem for you.
Storefront
Player not showing on my store
Vintage (Liquid) themes, the app block not added, and out-of-date store assets.
Checkout consent isn't blocking checkout
What the consent app embed needs, and the safety net that checks orders after purchase.
Orders & delivery
Order stuck in Unfulfilled
A paid order that never reaches Fulfilled, and the Reinstall store assets fix.
Customer email missing from an order
Delivery is on hold until you add the address: one dialog, then it resumes itself.
Missing audio on a purchased track
A sale went through for a track with no audio file. Upload it and delivery completes.
A buyer can't find or use their download
Lost emails, expired links, used-up limits: every recovery path, including resend.
Plans & billing
Not listed here?
Check the deep-dive section for the feature. Each one has its own troubleshooting notes (for example Troubleshooting delivery and Auto-tagging). Still stuck? Write to support and include the order number or track title involved. It's the first thing we'll ask for.