Branded emails
Put your own logo, colors, and copy on the delivery email your customers receive, with the Fulfillment emails section explained field by field.
The Fulfillment emails section of Settings→Fulfillment emails rebrands the "Your music has arrived" delivery email so it reads as your store, not Tuneboom. On plans without email branding the section is replaced by an upgrade banner; your customers still receive the default Tuneboom-branded email either way. Delivery itself works on every plan.
The fields
| Field | What it controls | Default when empty |
|---|---|---|
| Title | The email's heading. | "Thank you!" |
| Body | The intro paragraph under the heading. | A generic delivery note (including a pre-order mention). |
| Header logo | Replaces the Tuneboom mark at the top of the email. Accepts .jpg or .png; press Browse (or Change) to upload. | The Tuneboom wordmark, automatically swapped between light and dark variants to match the reader's email app. A custom logo appears as-is in both modes, so pick one that reads on light and dark backgrounds. |
| Primary color | The accent color: the Download buttons and the license-agreement links. | Tuneboom purple (#6554ff). |
| Customer support email | The address behind "Questions?" in the email footer, where your customers reply for help. | Set this. If you leave it empty, the footer falls back to a Tuneboom support address, which means your customers' problems route away from you. |
Press Save to apply. Changes affect emails sent from then on.
What you can't change
The email's structure is fixed. That's deliberate, because it carries the delivery itself:
- The Order # eyebrow.
- One row per purchased item: artwork, title, a Download button, and a View license agreement link when the item is licensed.
- The footer: your support email, a note that links are personal to the purchase, and the legally required unsubscribe link.
See How delivery works for where the Download buttons lead.
Test before your customers see it
Press Send test email at the top of the section, enter any address in the Send test notification dialog, and press Send. The test uses your saved branding exactly as customers receive it. Check it in dark mode too if your logo has transparency.
Save first
The test sends your saved settings. If you've edited fields without pressing Save, the test shows the previous version.